Frequently Asked Questions

Got questions about STRYDRS grip socks? We've got answers. Find everything you need to know about our products, ordering, shipping, and more.

Product Questions

What are grip socks and how do they work?

Grip socks are performance socks designed with anti-slip grip pads on the sole and inside the sock. They eliminate foot movement inside your shoes, giving you better stability, control, and power transfer during play. Perfect for football, basketball, netball, and all ball sports.

What makes STRYDRS grip socks different?

STRYDRS grip socks are engineered specifically for New Zealand athletes with premium materials, advanced anti-slip technology, and a focus on performance. We combine durability with comfort to help you perform at your best, whether you're training or competing.

What sizes do you offer?

We offer grip socks in two size ranges: US 3-7 and US 8-11. Check the product page for specific sizing details to find your perfect fit.

Can I wear grip socks with any shoes?

Yes! STRYDRS grip socks work with any athletic footwear including football boots, basketball shoes, running trainers, and more. They're designed to enhance the fit and performance of your existing footwear.

How do I care for my grip socks?

Wash your grip socks inside out in cold or warm water (max 40°C) on a gentle cycle. Never use fabric softener as it reduces grip effectiveness. Air dry when possible, or use low heat in the dryer. Check out our full care guide for more details.

Ordering & Shipping

Do you ship throughout New Zealand?

Yes! We ship to all addresses across New Zealand. Shipping costs are calculated at checkout based on your location.

Is there free shipping?

Yes, we offer free shipping on orders over $50 NZD within New Zealand.

How long does shipping take?

Standard shipping typically takes 3-5 business days within New Zealand. You'll receive tracking information once your order ships.

Can I pick up my order locally?

Yes! We offer local pickup at Bulls and China, 87 Jervois Rd, Herne Bay, Auckland. Select the pickup option at checkout.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your STRYDRS gear. If you're not happy with your purchase, please contact us at info@strydrs.co.nz within 30 days of receiving your order. View our full refund policy for details.

Can I exchange for a different size?

Yes! We're happy to exchange your grip socks for a different size, as long as they are unused and in their original packaging. Contact us at info@strydrs.co.nz to arrange an exchange.

Contact & Support

How can I contact STRYDRS?

You can reach us by:
📧 Email: info@strydrs.co.nz
📞 Phone: 021 564 336
📍 Visit: Bulls and China, 87 Jervois Rd, Herne Bay, Auckland

We typically respond to enquiries within 24 hours, Monday to Friday.

Do you have a physical store?

You can find STRYDRS products at Bulls and China, 87 Jervois Rd, Herne Bay, Auckland. You can also shop online anytime at www.strydrs.co.nz.

Still Have Questions?

If you didn't find what you're looking for, we're here to help! Contact us and we'll get back to you as soon as possible.